Мишка (tarlog) wrote in potrebitel_il,

Замена глючного Киндла

У меня уже 2.5 года Kindle Keyboard. В последнее время он начал гючить, батарейка быстро кончается, требует частые перезагрузки и т.д.
Я решил пожаловаться в Амазон особенно напирая, что батарейка быстро кончается, а с неполной батарейкой начинаются глюки.
Меня выслушали и предложили выслать мне новый Киндл, вместо старого. Я попросил Kindle Paperwhite, но мне отказали.
Примерно через час после разговора с поддержкой Киндла, мне пришло такое письмо:

Hello Michael,

I'm sorry your Kindle isn't working. I'm sending you a replacement Kindle via Priority International Courier to get it to you as soon as possible.

Here's some information about how your order was placed to avoid any delays in customs:

I created the replacement order with charges using a gift certificate balance I applied to your account. No charge was placed on your credit card.

Here's your replacement order information:

Estimated Delivery Date: Mar. 22, 2013 - Mar. 27, 2013

Please don't modify the replacement order in Your Account, as that may delay the replacement shipment.

There is no need to return the defective Kindle. Damaged or defective products can often be disposed of free of charge at local municipal collection points. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service.

You'll be able to access your existing Kindle Library and change your subscription delivery options on the Manage Your Kindle page (www.amazon.com/myk) when your replacement Kindle arrives. If you'd like to access your Kindle Library while you're waiting for your replacement, we have several free applications that you can use, which can be found at the link below:


Thank you for allowing us to work through this problem with you. Your replacement Kindle will be there soon.

Kyle C.

Your feedback is helping us build Earth's Most Customer-Centric Company.
To manage your Kindle and content online, visit:

Теперь вот жду посылку :)

Надеюсь информация будет полезна владельцем "старых" Киндлов.
Tags: Электронные книги

  • Post a new comment


    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded